Customer Rewards and Retail Engagement Platform

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The business situation

The retailer wanted to strengthen customer engagement by providing promotional information, loyalty incentives and convenient store information through a dedicated mobile application.

What Servadra delivered

We designed and delivered a customer engagement application that combined promotional campaigns, reward-token management and store-location services. Customers could remain informed about offers while accessing useful retail information through one integrated platform. The application supported ongoing customer relationships beyond individual purchases.

How the operation works

Customers browsed promotions, reviewed reward-token information and located nearby stores through the mobile application.

Key capabilities

• •Promotion updates
• •Reward-token enquiry
• •Store locator

Technical highlights

• •Mobile customer platform
• •Reward management
• •Business database
• •Backend services
• •Store-location services
• •Design
• •Published to the App Store

Best for

• •Retail chains
• •Consumer brands
• •Loyalty programmes
• •Shopping centres

Relevant capabilities

See the capability behind this work

Explore the parts of Servadra's delivery model demonstrated by the evidence in this case.

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